Academic & Learning – Empowering Educational Experiences with IBS
In the education sector, the experience of students, parents, and educators plays a crucial role in the success of institutions. Whether you’re managing a private school, training center, or university, understanding and optimizing the learning journey is key to building trust, improving performance, and increasing enrollment. IBS provides tailored solutions to help academic institutions improve engagement, satisfaction, and strategic decision-making.
Key Challenges in the Education Sector:
- Limited visibility into student and parent satisfaction
- Difficulty measuring teacher effectiveness and service quality
- Lack of structured feedback for continuous improvement
- Ineffective communication and engagement channels
- Growing competition for student enrollment
How IBS Supports Academic Institutions:
1. Market Research & Education Trends
We conduct research on student needs, parent expectations, competitive analysis and market trends to help you refine programs, pricing, and positioning – whether you’re targeting local or international students.
2. Voice of Stakeholders (Students, Parents, Staff)
Gather structured feedback from students, parents, and staff using surveys and digital tools to identify issues, improve services, and foster a culture of continuous improvement.
3. Journey Mapping for Learners
Map the entire educational journey – from inquiry and admission to graduation and alumni engagement – to pinpoint areas of friction and enhance the overall experience.
4. Performance Evaluation & Mystery Visits
We provide mystery evaluation services for front-desk, admission, and support teams to ensure professionalism, responsiveness, and consistency in service delivery.
5. Digital Experience & Communication Audits
Audit your website, portals, and learning platforms to ensure they are user-friendly, accessible, and effective for students and parents.
6. Marketing & Engagement Automation
Use our tools to automate communication with parents and prospective students – reminders, newsletters, feedback follow-ups – increasing engagement and conversion rates.
Why IBS for Education?
- Understand the needs of schools, universities, and training centers
- Localized solutions for the Saudi market
- Deep expertise in CX and academic journey design
- Actionable insights through surveys, audits, and analytics
- Flexible solutions that adapt to your institution’s size and goals