Voice of Customer Solution

Our Approach

We make it easy for your customer to share their feeling about your company. Our VoC solutions are
designed to collect important information about your customer experience with your company. We turn
this data into actionable insight to make it clear for you to take corrective decisions in improving your
customer experience. We use different methodologies based in business, and industry requirements with
ensuring the data accuracy, and highly responsive rate within timeline paced.

VoC solution helps you to

Understand your customer expectations
Improve customer satisfaction
Improve the NPS (Net Promoter Score)
Increase sales effectiveness
Increase marketing effectiveness
Drive audience engagement
Enhance customer loyalty
Advance conversion rate
Increase positive word of mouth

What can VoC measure

Customer Satisfaction
Customer loyalty level
Pre-purchase/post-purchase surveys
Lost customer surveys
Voice of Employees
Complaint Surveys effectiveness
New Product development

The ROI of VoC solution

Increase your revenue
Reduce the cost of acquiring/retaining customers
Enhance your employees engagement
Reduce customer service cost

Voice of Customer Types

Social Media/Online Listening

Online Surveys

Web application
Email
Mobile
Social media

Telephone Surveys

Phone call interview
IVR Survey

Face to Face Interviews

Exit interview
Visit interview

Why us

Our local presence with market expertise enables us to build the right measuring process in order to gain the most insightful information related to your customer experience. After studying every aspect in your customer journey, we develop a customized VoC program using the latest technology with a dedicated expert team to provide you with the most appropriate solution that meets your business requirements.