Real Estate – Enhancing the Leasing & Client Experience
In real estate, location matters — but experience matters more. Whether you’re managing commercial offices, shopping centers, residential compounds, or investment properties, the client journey starts from the first inquiry and lasts beyond contract signing. IBS provides real estate developers and leasing teams with smart tools to improve service quality, track performance, and build long-term relationships.
Common Challenges in the Real Estate Sector:
- Delays in responding to leads and visit requests
- No clear system to collect feedback from tenants or investors
- Inconsistent service quality across branches or sales offices
- Lack of visibility into leasing or sales team performance
- Poor follow-up with potential tenants or buyers
How IBS Supports Real Estate Companies:
Voice of Customer & Tenant Programs
We help you gather structured feedback after property visits, inquiries, or contract signing — with detailed dashboards to track satisfaction and identify areas to improve.
Real Estate Journey Mapping
Visualize the full journey from the first contact to property handover — including online inquiries, viewings, offers, and closing — and uncover bottlenecks or pain points.
Leasing & Sales Office Evaluations
Our mystery shoppers visit leasing or sales offices to assess service quality, response time, professionalism, and how well teams represent your brand.
Real Estate CRM Solutions
We help you implement or optimize your CRM to manage leads, property tours, tenant records, sales pipelines, contracts, and support — improving visibility and client retention.
Real Estate Marketing Campaign Audits
We assess the performance of your digital, offline, and event-based campaigns — showing you which channels deliver leads, conversions, and the lowest customer acquisition cost.
Property Website & Application Experience Audits
We review your online platforms — including search, maps, inquiry forms, and application processes — to ensure they’re user-friendly, fast, and lead-generating.
Communication & Follow-Up Automation
We build automated messaging flows for leads and customers — including visit reminders, follow-ups, new property offers, satisfaction surveys, and leasing renewals.
Why IBS for Real Estate?
- Practical experience with leasing and real estate teams in KSA
- Tools that integrate with maps, CRMs, and marketing platforms
- Insights that drive better decisions and optimize performance
- Localized expertise tailored to Saudi clients and investor behavior
- Proven results in improving closing rates, response times, and satisfaction