IBS Customer Experience





Powerful Market Research Services to Accelerate Growth

At IBS, we deliver strategic market research services tailored to the dynamic needs of businesses in Saudi Arabia and the GCC. Whether you’re launching a new product, evaluating competitors, or entering a new market, our research empowers confident, data-backed decisions.

 

 

As a trusted company, we specialize in conducting both quantitative and qualitative research, uncovering valuable insights about customers, competitors, and industry trends. Our approach is rooted in benchmarking, competitor analysis, and market analysis — helping your team make informed moves and drive growth with clarity.

Market Research

Our Market Research Specializations

Primary Research

First-hand data from interviews, surveys, or observations

Secondary Research

Analyze existing data, industry reports, and publications.

Quantitative Research

Numerical data for measurable and statistical analysis.

Qualitative Research

Explore perceptions, motivations, and experiences.

Product Research

Evaluate product potential, performance, and demand.

Customer Research

Understand your target audience and their pain points.

Branding Research

Assess brand perception and positioning.

Competitor Research

Benchmark against key competitors and market leaders.

Descriptive Research

Build a complete picture of your market environment.

benchmarking

What You Gain from Strategic Market Research

It is not just about information — it’s about transformation. Here’s how our clients benefit:

  1. Sharpen your market targeting and communication
  2. Improve product-market fit
  3. Identify areas for innovation and growth
  4. Strengthen business planning with updated data
  5. Reduce investment risk and boost ROI

Why Businesses Choose IBS for Market Research

Understanding your customers, competitors, and market trends is key to sustainable growth. With our customized research methodologies, you’ll uncover insights that reduce risks and increase returns.

  • A proven market research company with local market understanding

  • Identification of new market opportunities and industry shifts

  • In-depth analysis of customer behavior and satisfaction

  • Competitive benchmarking and positioning

  • Pre-launch product testing and validation

  • Optimization of branding and marketing strategies

  • Confidence in every strategic decision backed by research

According to a 2024 report by Statista, the global market research industry generated over $80 billion in revenue, underlining its crucial role in helping businesses stay competitive. Market research enables organizations to uncover customer needs, assess demand, and test new concepts before launching. With accurate insights, businesses can reduce risk, optimize strategy, and improve product-market fit — leading to higher ROI and faster growth.

 

What is market research and why is it important for my business?

Market research helps businesses understand their customers, market trends, and competitors. It supports better decision-making and risk reduction.

Can the research be customized for my specific industry?

Yes, IBS customize all research based on your sector, audience, and strategic goals to ensure relevant and actionable results.

How long does a typical research project take?

Timelines vary by project scope, but standard studies can range from 2 weeks for surveys to 6–8 weeks for full-scale research.

Do you offer both qualitative and quantitative research?

Yes, we specialize in both. We blend statistical insights with in-depth qualitative understanding for a holistic view.

How much does the service cost?

Pricing depends on complexity, sample size, and methodology. We offer scalable options from light reports to in-depth strategic studies.

 

How Do You Collect Data for Market Research Projects?

At IBS, we use a blend of quantitative and qualitative data collection methods customized to your business objectives. This includes:

  • Surveys (online, phone, and in-person)

  • In-depth interviews with customers, employees, or industry experts

  • Focus groups for deeper qualitative insights

  • Observation (physical or digital journeys)

  • Mystery Shopping to simulate real customer experiences and evaluate service quality on the ground

  • Secondary data analysis from industry reports, databases, and publications

  • Digital tracking tools (heatmaps, clickstream analysis, etc.)

Our approach ensures that data is relevant, reliable, and ethically sourced, enabling confident decision-making.

Ready to Unlock Powerful Market Insights?

Let’s help you make smarter, data-driven decisions with research that delivers real value.

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