Designing Experiences That Win Loyalty
Customer experience is no longer just a support function — it’s a competitive edge.
At IBS Customer Experience, we help you deliver memorable, consistent, and data-driven customer experiences across all touchpoints.
Whether you’re starting from scratch or enhancing an existing CX program, we provide the tools and expertise to understand your customers, improve interactions, and boost loyalty.
Our CX Specializations
CX Program Implementation
Build a centralized, efficient, and customer-focused experience management system
Integrate feedback forms, live chat, WhatsApp, and helpdesk tools
Centralize complaint tracking from all communication channels
Automate ticket assignments and follow-up workflows
Connect with CRM and customer support tool
CX Maturity Assessment
Know where you stand — and where you need to grow.
Evaluate the structure, performance, and gaps in your current CX framework
Benchmark against leading standards and practices
Get a strategic roadmap for CX improvement
Customer Journey Mapping
Visualize your customer’s journey, from first contact to post-sale support
Identify key moments of interaction and friction
Align touchpoints with business goals and customer needs
Build a better, smoother experience for every user type
The Benefit of CX Solutions
- Better engagement through structured interactions
- Reduced customer complaints and improved service quality
- Stronger brand loyalty and higher satisfaction metrics
Why IBS?
Specialized in Saudi customer behavior and expectations
Holistic, cross-channel CX design and integration
Results-focused: retention, satisfaction, advocacy
Experienced in both B2B and B2C sectors
Ready to Transform Your Customer Experience?
Let’s build a journey your customers will remember — for all the right reasons.