IBS Customer Experience

Market Research: Your Blueprint for Business Growth in 2025

In the rapidly evolving Saudi Arabian business landscape, powered by the ambitious goals of Vision 2030, making decisions based on instinct is no longer a viable strategy. As we move through 2025, the pace of change is accelerating, consumer and business behaviors are shifting, and competition is intensifying. For any business in the Kingdom looking […]

Top AI Tools for Image Generation & Design in Content Creation

The AI Revolution: How Artificial Intelligence is Redefining Customer Experience (CX) In today’s visually-driven digital landscape, compelling images are no longer a luxury—they’re a necessity for impactful content creation. But what if you’re not a professional designer or don’t have a massive budget for stock photos? Enter the game-changing world of Artificial Intelligence. AI-powered tools […]

The AI Revolution: How Artificial Intelligence is Redefining Customer Experience (CX)

AI Thinking

The AI Revolution: How Artificial Intelligence is Redefining Customer Experience (CX) In today’s hyper-competitive market, customer experience (CX) has emerged as the ultimate brand differentiator. Businesses are no longer just competing on product or price; they’re competing on the quality of interactions and the seamlessness of the customer journey. And at the forefront of this […]

Comparison: Free Alternatives – Google Forms & Microsoft Forms

Master SurveyMonkey: Create Surveys, Analyze Data & Compare vs. Google Forms & Microsoft Forms Should I use free tools like Google Forms or Paid platforms like Survey Monkey? In today’s data-driven world, understanding your audience, customers, or employees is essentia. Surveys are a powerful tool for gathering feedback, but with so many options available, which […]

What is a CRM System and Why Is It Essential for Business Success in 2025?

Top view of laptop, coffee cup, and CRM software tools on desk

What is a CRM System and Why Is It Essential for Business Success in 2025? Still relying on spreadsheets or paperwork to manage your customers? Can you instantly recall the last time a client reached out, or what exactly they need? In 2025, that’s simply not enough to stay competitive — let alone stand out. […]